Try it. Test it. Tell us.
The policy, plain
Bought it. Didn't work for you? Send it back.
You've got 30 days from delivery. Opened, used, half-gone — doesn't matter. We'd rather you test it hard than guess. Full refund on the product. No forms to beg through. No restocking fee. No "final sale" fine print buried six clicks deep.
How it works
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- Tell us. Hit us by email [returns@lofi.com]. Order number, what you bought, why it missed. We read every one.
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- We answer. [1 business day]. You'll get a return label or a "keep it, here's your refund" — depends on the case.
- Money back. Refund hits your original payment within [5–10 business days] of [us getting the return / you filing the claim]. Card, not store credit. Unless you want store credit. Then yes.
The honest part
A few limits. We say them out loud.
- 30 days. Past that, the trail's the trail. Reach out anyway if something's wrong — we'll figure it out.
- One refund per first order. Stock up after you know it works.
- Shipping back: you cover return shipping on change-of-mind. Original shipping isn't refunded on change-of-mind returns.
- Damaged or wrong item? That's on us. Photo, quick note, we replace it or refund it.
- Gift? Refund goes to the buyer, or store credit to you. Your call.
Shit happens
Wrong turn?
- No order found: Can't find that order number. Check the confirmation email, or send us what you've got — we'll dig.
- Refund pending: Refund's in motion. Banks move slow. Give it [5–10 days], then poke us if it's a no-show.
We don't make recovery complicated. We're not about to make returns complicated either.